ATE - Reason Explanations
When sending an email, the ATE Status may display an error, and one of the following reasons will be displayed.
The entity does not receive an email for this transaction type
On the Customer or Vendor record on the Preferences subtab, the associated transaction checkbox is not ticked. For example, on the Customer record below, Item Fulfilments, Quotes and Cash Sales will not be sent by the ATE
Email preference for <<transactiontype>> in subsidiary #X was not found
In the ATE transaction email preference for the specified transaction type, there was no matching record for either the customer or the vendor's subsidiary. There are two options to correct this.
Recommended: Create a copy of the ATE transaction Email preference and set the subsidiary for the entity affected
Locate the preference and click View.
Click Actions then Make a Copy
Set the preferences (the Subsidiary) then click Save
If all customers from all subsidiaries get the same email template and from the same email address, you can remove the subsidiary from the ATE email preference
Sent via the standard NetSuite email process instead
Email sent by the NetSuite native To Be Emailed checkbox on the record
